Effective date: July 18, 2026
This Shipping Policy explains how orders placed through quaffprint.com or accepted through a QUAFF quotation are prepared and delivered. The seller identified in the applicable quotation, invoice, or order confirmation is responsible for fulfilling that order.
1. Order Processing
Processing begins after the order is accepted, required specifications are approved, and cleared payment or an agreed deposit is received. Processing and production times vary by product, quantity, customization, stock availability, and quality-control requirements. The applicable estimate will be shown at checkout or stated in the quotation or order confirmation.
2. Shipping Methods and Costs
Available carriers, freight methods, service levels, and shipping charges depend on the destination and order. Costs may be calculated at checkout or provided in a quotation. Unless expressly included, shipping insurance, remote-area fees, storage, redelivery, customs charges, taxes, and duties are not included in the product price.
3. Delivery Estimates and Delays
Delivery dates are estimates unless we expressly agree in writing to a guaranteed date. Customs clearance, carrier capacity, weather, public holidays, labor disruptions, inspections, and other events outside reasonable control may cause delays. If we learn that we cannot ship within an agreed or represented time, we will provide an updated estimate and, where required by applicable law, an option to accept the delay or cancel the affected unshipped order for a refund.
4. Shipping Address and Contact Details
Customers must provide a complete, accurate delivery address, recipient name, telephone number, and any information required by the carrier or customs authority. Contact us immediately if an address must be changed. We cannot guarantee a change after production, packing, or dispatch. Additional costs caused by incorrect information, refusal, or failed delivery may be charged to the customer where permitted by law.
5. International Orders
International shipments may be subject to import duties, taxes, brokerage fees, licenses, product restrictions, or customs inspections. Responsibility follows the delivery term stated in the quotation or order confirmation. If no special term is stated, the customer is responsible for destination-country import requirements and charges not collected by us. Customers should confirm local requirements before ordering.
6. Tracking and Partial Shipments
When tracking is available, we will provide the carrier and tracking or shipment reference after dispatch. Large or mixed orders may be split into multiple shipments when reasonably necessary. Any material change to agreed shipping arrangements will be communicated.
7. Loss, Damage, Shortage, or Wrong Item
Inspect packages promptly. Note visible damage on the carrier receipt where possible, keep the product and packaging, and contact us as soon as reasonably possible through the Contact Us page. Include the order number, photos or video, labels, quantities, and a description of the issue. We will work with the carrier and apply the Return and Refund Policy.
8. Contact
Questions about production status, shipping options, or delivery may be submitted through our Contact Us page.