Effective date: July 18, 2026
This Return and Refund Policy applies to products purchased through quaffprint.com or an accepted QUAFF quotation. It does not limit any return, refund, cancellation, or warranty right that cannot legally be excluded.
1. Contact Us Before Returning a Product
Do not return a product without instructions. Contact us through the Contact Us page as soon as reasonably possible after discovering an issue. Provide the order number, product and quantity affected, reason for the request, delivery date, and clear photos or video of the product, packaging, labels, and damage or non-conformity.
2. Damaged, Defective, Short, or Incorrect Orders
Inspect the shipment promptly and keep all products and packaging while the claim is reviewed. If we confirm that a product was damaged before responsibility passed to the customer, materially defective, short, or not the product ordered, we will provide an appropriate remedy. Depending on the circumstances, this may be replacement, repair, resupply, credit, partial refund, or full refund for the affected product. We will provide return or disposal instructions and address reasonable return-shipping costs when the issue is our responsibility.
3. Change-of-Mind Returns
A return for convenience or change of mind requires advance written approval and may be accepted only for eligible standard-stock products that are unused, unaltered, resalable, and in their original packaging. Approval may be subject to inspection, a restocking deduction, and deduction of original and return shipping, duties, payment charges, or other non-recoverable costs, except where applicable law provides otherwise.
4. Products Generally Not Eligible for Change-of-Mind Return
- custom, personalized, printed, converted, cut-to-size, made-to-order, or specially sourced products;
- samples, clearance goods, free items, or products identified as final sale before purchase;
- opened, used, installed, processed, contaminated, damaged, or incomplete products;
- products affected by improper storage, handling, equipment, settings, or incompatible materials; and
- items that cannot be resold for health, safety, legal, or quality-control reasons.
This list does not remove rights relating to a verified defect, incorrect supply, or another mandatory legal remedy.
5. Cancellations
Contact us immediately if you want to cancel or change an order. A standard-stock order may be cancellable before dispatch. A custom or made-to-order purchase may become non-cancellable after materials are committed or production begins. Any applicable cancellation cost will be explained before the cancellation is finalized, unless the order must be cancelled and refunded under applicable law.
6. Return Authorization and Shipping
If a return is approved, follow the return instructions and use suitable protective packaging. Include the authorization reference and shipment tracking where available. Products sent without authorization, to an unconfirmed address, or with insufficient documentation may be delayed or refused. Responsibility for return costs follows the reason for return and the agreed instructions.
7. Inspection and Refund Timing
Returned products are inspected before a final remedy is issued. We will communicate the outcome after inspection and any necessary testing. Approved refunds are normally sent to the original payment method where practical. Banks and payment providers control posting times. Shipping, duties, taxes, currency conversion, and third-party fees are refundable only when required by law, expressly agreed, or attributable to our error.
8. Warranty Claims
Issues discovered after delivery may be covered by our Warranty Policy. Customers should stop using a potentially defective product and preserve relevant samples and records while a claim is reviewed.
9. Contact
Submit a cancellation, return, replacement, or refund request through our Contact Us page.